Why it makes sense to have an answering service for your business

on July 19, 2022
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This article was written by Mae Suharevics


What is a telephone answering service?

A telephone answering service is a team of virtual receptionists, who are available to take calls for your business when you are unavailable. Unlike having your own in-house receptionist, with our High Street Centre telephone answering service we will always have teams who are available to pick up your call. Telephone answering services, like the one offered by High Street Centre, are a great way to claw back some of that time that you are currently wasting on non-productive administrative tasks.

Why do you need one?

Running a small business is time-consuming and complex. One minute you could be taking an order from a customer and the next minute you could be updating your accounting system. Unfortunately, all the while that you are carrying out all the other tasks that you need to attend to, you will be getting hit with a barrage of incoming telephone calls. To top things off, you generally don’t have any idea in terms of whether that incoming call is a valuable sales-related call or whether it is simply another tele salesperson who is trying to sell you a new energy plan or some solar panels. This is where a professional telephone answering service can really deliver some clear benefits.

How does it work?

The way the service works in the High Street Centre is straight forward. Firstly, once you have signed up with High Street Centre, we will allocate a unique telephone number. This number will be a local telephone number which you can use to call throughout the UK (free Landline number and mobile number). Once you have your telephone number you will need to divert any incoming calls to our line. When the call comes through to our line, we will answer all the calls using a greeting that has previously been agreed with you. We will answer on behalf of your business and take the message as or whatever else you choose. Once the call has been answered, then our receptionists will take a message and deliver that message to you promptly.

Who answers the calls?

Here at High Street Centre, we employ professional skilled receptionists to answer your calls.  Many of our competitors make use of offshore call centres to take their calls. However, we feel that it is difficult to get consistent quality when you send calls to offshore agents. We also take a great effort to train our telephonists to ensure that they have all the skills needed to provide you with a first-class level of service.

How Do I get my messages?

Once the call has been answered our receptionist will take a message and deliver it to you Via email. If the message is urgent and requires further action, we will give you a call on the phone number you provided.

What is the cost?

We offer a variety of packages to suit any business. If you are just starting and you don’t expect to be receiving a lot of calls, then you would probably want to go for our basic package. This package will cost you £40 per month, or you can use our Prestigious address and telephone service for £80 +Vat per month. If you need a Virtual address, Registered Address, and telephone address, please get in touch via email or phone us or our helpful customer service representatives on 02082496000.

Get in touch to find out more.



Filed under  Business Advice 

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